Frequently Answered Questions
What is the shipping time?
1-2 weeks if shipped from overseas and 1-5 days if shipped from US warehouse.
Can you ship from US warehouse?
Dolls from our own brand like Mika and Lola can always be shipped from our US warehouse. Other dolls are usually shipped from overseas.
Are these dolls legal?
These dolls are legal in most US states except Kentucky, Florida and Tennessee.
We never had problems shipping these dolls to the USA from overseas. We use a safe, discreet shipping method and our shipping agent deals with customs.
Please note that these dolls are not legal in countries like Australia, Canada and the UK.
If you purchase a loli doll like Lola (with large breasts) then you don't have to worry about the doll being seized at customs. Dolls that portray adults are allowed in most countries (except maybe Muslim countries). If you want to minimize the risk of having your doll seized at customs then we can also ship the head of the doll separately and add fake boobs to the body.
What happens if my doll is seized?
You will receive a letter where you are asked to claim your package. Don't respond to it. If you ignore it then nothing can happen and we will ship a new doll, free of charge.
How much do you charge for a custom-made doll?
Since we have to create a custom mold, the price of a custom-made doll is very high. If you want a full body silicone, custom-made doll then expect to pay up to $6500.
If you want a silicone head with TPE body then the price will be around $5500. A custom-made TPE body + TPE head usually costs around $4500.
If you want a customized head then the price will be a bit lower. Usually $2000+.
It usually takes around two months to produce a custom-made doll.
Do you offer discreet shipping?
Yes, we offer discreet shipping and packaging.
Can I get a doll for free?
We know some people can't afford these dolls, but you can't expect us to give away these dolls for free. A lot of time, money and effort goes into making a loli doll. However, we do hold a love doll loterry from time to time.
How do I clean my doll?
Caring for your doll is very simple. Using mild soap and water, you can clean off her skin and also clean out her openings with a vaginal irrigator (always included when your order a doll from us). To dry her, just use a clean towel to pat her dry. Never use harsh cleaning chemicals on your doll, which can damage the doll. Also, remember that any lubricant you use with a love doll has to be safe for the same reason. Cleanup doesn’t get any simpler and there is nothing else you have to do to maintain her on an ongoing basis, although you might want to regularly comb her hair to prevent it from becoming tangled and snarled. Also, we don’t recommend that you use makeup or lipstick on your doll. If you do choose to do so, make sure the makeup won’t stain the doll itself. We cannot be held responsible for any damage to the surface caused by cosmetics, as we don’t sell any recommended cosmetics. All sales are final for obvious reasons of personal hygiene.
What is better TPE or Silicone?
Silicone is a far more expensive material which really increases the cost of the doll significantly. However, silicone is more resistant to water, heat and dust which makes it more durable. Silicone also makes the doll look more realistic. Especially when realistic makeup is applied to the doll.
Silicone is a hard material and not nearly as soft as TPE. TPE feels very soft and this gives the user (in most cases) more pleasure and comfort when using the doll as a sex toy. TPE is vulnerable to heat and hot water. You can still put a TPE doll in water, but never submerge the head and make sure the water is not hot.
TPE dolls also attract dust which makes it harder to keep them clean. If you want to use the doll for sex and you are on a tight budget then we recommend purchasing a TPE doll. If you pay attention to detail and want to use the doll mainly for photographic purposes then we recommend purchasing a silicone doll. Please note that silicone dolls can also give you plenty of pleasure, eventually it all comes down to taste.
Do you also sell adult sex dolls?
Yes, we do. Click here for more information.
Can I get a refund if I'm not happy with my doll?
We always send a picture of the final result before we ship a doll and we wouldn't ship it without your permission, so it's extremely unlikely that you will receive a doll that doesn't look as described.
We only sell high-quality dolls. It's what we are known for. If the doll get's damaged during shipment then we can help you fix it, however, due to hygienic reasons we do not accept returns.
Some of my questions are not answered in this F.A.Q.
We hope this F.A.Q answers most of your questions. If you have a question that is not answered in the F.A.Q then feel free to contact us. We always reply within 24 hours.